Bag Boy FAQs
1. How can I purchase your products?
1. How can I purchase your products?
Canadian Customers please call Golf Trends at 1-800-668-1101 or email email@example.com
2. How can I order parts for my Bag Boy Cart?
Click here for the full list of benefits.
A. Push/Pull Cart Warranty
REEDY: This warranty is expressly limited to the repair or replacement of a defective frame, wheel or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through Bag Boy Customer Service. Proof of purchase is required. Warranty remedies are subject to depreciation based on age and use of the cart.
EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the cart as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, wheels or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, competition, or lack of technical skill of the user.
LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.
“NO FAULT” WARRANTY: If your Bag Boy cart is damaged in a way not covered by the foregoing warranty- an accident, for example – The Bag Boy Company will work with you to replace it at a reduced cost. Please check with Bag Boy Customer Service staff regarding the latest pricing, policy guidelines and produce availability. Any cart sold through this program requires that the damaged product be returned to The Bag Boy Company before the replacement item is shipped unless otherwise instructed. Please be aware that any shipping and/or labor costs are not covered as part of this program.
Serial Number is required for any and all warranty coverage.
B. Golf Bag Warranty:
Bag Boy provides a full one-year warranty on golf bags. From the date of the original purchase, Bag Boy will provide you with parts to repair your bag free of charge due to failed parts due to a manufacturing defect. If necessary, Bag Boy will replace your product during the warranty period. Proof of purchase is required to make a warranty claim and warranty is only extended to the original owner.
C. Electric Cart Warranty
Warranty Registration: Warranty registration can be made either on-line at www.bagboycompany.com or using the warranty registration card supplied with your motorized cart. It must be completed and returned to The Bag Boy Company within 14 days of purchase.
Warranty Service Problem: Purchase date of the motorized cart must be given before warranty is accepted for processing. In the event of a need for warranty service, either refer to the list of authorized service centers or call The Bag Boy Company at 1-800-955-2269
Warranty Policy BAG BOY RC2: For a period of 12 months in respect of the electronics, wheels, clutches, drive dogs, axles, battery and charger and 24 months in respect of the frame, motor and gearbox, The Bag Boy Company or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:
1. The RC2 has been properly used, maintained and regularly serviced
Warranty Exclusions - the following events void warranty:
a.Any defect caused by misuse, negligence, accident or failure to carry out proper maintenance procedures.
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.
Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart’s warranty period shall consist of the duration of the cart’s warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval.
5. Where can I find part diagrams for Bag Boy Carts?
6. How much do your carts weigh?
7. What can I do if I have a flat tire on my Bag Boy cart?
8. How do you remove the front wheel from the Express Cart to change the inner tube?
10. What is a hybrid bag?
11. What is Bag Boy's return policy?
Phone: 1-800-955-2269 between 8:30am–5:30pm EST, Mon–Fri
Mail: Bag Boy Company
For non-warranty questions or service on your Bag Boy Electric Cart please contact the Electric Cart Service Center.